Important Financial Aid Information
If you are a student who is required to submit additional information, such as verification, proof of citizenship, etc., it is EXTREMELY important that you submit the required documentation as quickly as possible to reduce delay in processing your financial aid award.
Students should review their student self-service account and check the status of their To Do List, where the required documents will be listed.
If you have questions, concerns, or need to submit requested information to the Financial Aid Office, please visit us at the address below or call the KCTCS Student Service Center at (855) 246-2482:
- 1845 Loop St. Bowling Green, KY 42101, Building L
- Hours
- Monday - Thursday 7:30 a.m. - 4:00 p.m.
- In Person, Virtual, Phone, Text, and Email
- Friday 7:30 a.m. - 4:00 p.m.
- Virtual, Phone, Text, and Email
- Monday - Thursday 7:30 a.m. - 4:00 p.m.
Refund information
Financial aid funds are disbursed approximately six weeks after the start of each term. The term "disbursement" refers to the earliest date the college may receive financial aid funds and apply them to a student’s account, not the date the student will receive a refund.
A student must attend class to establish eligibility for pending financial aid awards. Disbursements of financial aid may be delayed, reduced and/or cancelled due to non-attendance, outstanding items, overawards, or other reasons. First-time student loan borrowers are not allowed to receive a loan disbursement until 30 days after their first term begins.
Refund - represents funds being distributed to the student. Financial Aid is disbursed and refunded according to established KCTCS, Southcentral Kentucky Community and Technical College (SKYCTC), and federal timelines and guidelines. All refunds, not just financial aid, are processed with BankMobile Disbursements, a technology solution, powered by BMTX, Inc. Visit BankMobile's Refund Choices page for more information.
